Privacy Policy
- Who we are
UGStore (“UGStore,” “We,” or “Us”) collects, uses and is responsible for certain personal information about you, as part of the UGStore website, software application, and embedded widgets found on other sites (collectively, the “Service”).
About this Privacy Policy
This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use any website or mobile application owned or operated by UGStore, including ugstore.ae and its local sub-domains and our blogs and programs (collectively, the “Site”).
You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.
Delivery TAT is between 1-3 Days for UAE and 7-10 for International Destination .
The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.
To the extent any linked websites or applications you visit are not owned or operated by UGStore, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.
What personal data do we collect?
a. Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials)
We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site (including signing up as a user). This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences and other information you may provide as part of your account profile.
b. Correspondence
We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.
c. Purchase order and transaction Information
We collect personal data when you place an order and transact with UGStore (including tracking orders and managing returns), when you submit forms for tax exemptions, when you trade-in used technology and when you transact on our Marketplace platform. This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, such as your bank account/card number, billing address, bank card expiration date, and bank card security code.
d. Credit and anti-fraud information
We may collect personal data relating to your financial situation, your creditworthiness or any criminal or fraudulent activities provided to us by you or third parties, including information which establishes your identity (such as driving licenses, passports and utility bills), information about transactions, credit ratings from credit reference agencies, fraud, offenses, and suspicious transactions, where your details are included.
e. Social media information
We maintain a presence on social media platforms including, but not limited to Facebook, Twitter, Instagram, and YouTube. We collect personal data when you interact with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages. The output of such information may be provided to us (usually for statistical purposes to see how users interact with our content on social media platforms). These social media platforms will also be data controllers of your personal data. Information about how they collect and use your personal data (and how they use cookies and other technologies, including instructions on how you can disable these) can usually be found in their respective privacy policies and cookies policies on their respective websites.
f. Information stored on a Device
We may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, weblogs, and other communication data, and device identifiers. We may also collect photos, videos, Touch ID and Face ID login abilities and session IDs for third-party service providers such as payment providers (“Device Information”). To the extent required by applicable law, we will ask for your consent prior to collecting Device Information. Please note that we may associate Device Information with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you
g. Location Information
With your permission, which you may provide when you install our mobile application or when you access and use our mobile application, we may collect information about the general location of a Device.
h. Collection and use of public information
We may also collect, use, store, transfer, share, and disclose your personal data that is publicly available for the purposes set out in this privacy policy.
Children
The Site is intended for use by adults only. UGStore does not sell products intended for purchase by children and does not therefore knowingly or intentionally collect personal data from children. Youth-oriented products are sold for purchase by adults only. Please only use this Site if you are aged 18 or over.
Why do we use your personal data?
We may use your personal data for a variety of business purposes, which we have set out below.
a. To conduct our business and provide you with our services and access to our Site
To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing. This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.
b. To communicate with you (about updates and changes) and provide you with customer support
To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.
c. To facilitate payments
To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments when you transact on our Marketplace platform.
d. In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.
e. To enable you and other users to communicate and transact with one another, such as via our Marketplace platform
To facilitate interactions between users, including listing and promotion of products, shipping and payment. This will require disclosure of personal data about each party to one another.
f. To ensure our Site content is relevant and to maintain the security of our Site
To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device.
g. For research and development purposes
To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site. In order to do this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the Site you have visited or interacted with, including by reference to personal data legitimately obtained and shared with us by third parties or publicly available data). Such profiles may be used as part of our advertising, analytics, security, and provision of support.
h. To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by post, email, SMS and phone and fax. We may also use personal data to market to you via social media. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. You can opt-out of receiving marketing emails by clicking the “Unsubscribe” link located at the bottom of all UGStore marketing emails.
i. Mobile applications and website analytics
To understand and analyze your online experiences and to determine what events, products and services are likely to be of interest to you, we may combine your visitor session information or other information collected through tracking technologies (whether you are logged in or not) with personal data.
Where you consent to the use of your location data, certain mobile applications may use location data.
j. To enforce our terms and in connection with legal or regulatory obligations
We may process your personal data to enforce our terms and to comply with our legal and regulatory requirements or dialogue with regulators/judicial proceedings/court orders as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with inquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.
k. To reorganize or make changes to our business
In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organization, we may need to transfer some or all of your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this policy.
Cookies and similar technologies
We use cookies and similar technologies (including device identifiers) in relation to the Site.
What are cookies?
A cookie is a small text file that is generated by a website, including the Site, and is stored on your device. When you access the Site, a number of cookies used by UGStore and third parties are sent to your browser and stored on your device. When you next visit the Site, UGStore and the third parties will use this information to recognise and remember your device. Third parties may also use this to recognise you when you are on other websites and mobile applications.
What cookies does UGStore use?
We describe below the categories of cookies that are set by UGStore and its partners when you visit the Site.
a. Strictly Necessary cookies
These cookies are essential in order to enable you to move around the Site and use its features and cannot be turned off. Without these cookies, services you have asked for (such as navigating between pages, placing an order and using a shopping cart or e-billing services) cannot be provided. Therefore, you cannot disable these cookies.
b. Performance cookies
We make use of performance cookies to analyse how our visitors use the Site and to monitor the Site’s performance. This allows us to provide a high quality experience by customising our offering, and quickly identifying and fixing any issues that arise.
For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the Site. The information collected by these cookies is not associated with your personal data by us or by our contractors.
c. Functional cookies
These cookies are used to provide you with certain functionality on the Site. For example, to improve the performance of our services and the Site, to maintain security on the Site and to prevent and detect fraud, to customise your account, to display certain web page content based upon your browser type and other device information.
d. Advertising cookies
Subject to your cookie settings, UGStore and various third party ad partners may use cookies and other tracking technologies to collect information about the browsing habits associated with your device to further personalize your experience such as through the use of targeted advertisements and special offers that are more relevant to you and your interests.
We allow some third parties, including Facebook to set cookies both when you visit our Site and when you use certain features on our Site (such as clicking “Like”, “Share” and “tweet” buttons).
These third parties link the information that they collect through the use of these cookies with the information that they hold about you through your use of their service in order to present you with targeted advertising via their platforms. For example, where you have provided permission, we allow Facebook to place a cookie on your device. When you return to Facebook, Facebook can identify you as a user of the UGStore Site and can therefore provide you with advertising messages from us.
In other situations, third parties use cookies so that they can retarget UGStore’s products to you when you visit other websites or mobile applications, or to predict what advertisements about third party products are likely to be of interest to you based on your browsing activities.
Please note that if you opt out of advertising cookies, you will still be presented with advertisements online. These advertisements will just not be tailored to you.
We may link data stored in cookies or collected by similar tracking technologies to other personal data we collect about you as you use the Site.
Who do we share your personal data with and why?
We may share or disclose your personal data for the above mentioned purposes to third parties. These third parties include:
a. Service Providers
Such service providers may include:
• merchant banks for authorization and approval, in order to process your credit card information to complete your orders/transactions. This process is protected by an enhanced security system.
• third-party companies to perform functions on our behalf e.g. order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit processing; and
• IT cloud and hosting providers.
b. Advisors
Such advisors may include legal, financial, business or other advisors.
c. Marketplace platform sellers/users
Third-party sellers offer products for sale through UGStore’s Marketplace platform, and we will share your personal data with such sellers when you use the Marketplace platform.
d. Other users of the Site
As mentioned above, any personal data you make available publicly such as by your reviews, comments or testimonials will be shared with other users of the Site.
e. Affiliated companies
We may share your personal data we collect with all UGStore subsidiaries and affiliates.
As our business continues to evolve, we may acquire, establish or sell business units or subsidiaries. Customer data is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal data would only be used in a manner consistent with this privacy policy.
f. Third parties as required by law or regulation
We may disclose your personal data as required by law or regulation, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on UGStore.
g. Third-party companies for marketing
Subject to your marketing preferences and settings, we may share your personal data with third-party companies that may, among other things, use your personal data to provide you with targeted advertisements and special offers.
How do we protect your personal data?
Security
No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, UGStore takes commercially reasonable efforts to protect its customers’ personal data.
If you wish to have your financial information (including payment card details (such as card number, CVV2, expiration date) and related billing information (such as billing address, billing phone, billing contact)) removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at ugstore.ae@gmail.com .
If you have any questions or concerns about UGStore’s security practices, you can send us an email at ugstore.ae@gmail.com .
Safeguarding account information
To ensure that your username and password remain confidential, we request that you DO NOT share this information with anyone.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If these changes are material, we will take steps to inform you of these.
We will update the date of this document each time it is changed.